Terms & conditions
Heavenly Taste Bakery & Restaurant ("we", "us") is a bakery and restaurant at Opposite ZPHS School, Rambilli, Anakapalli district, Andhra Pradesh 531061. This website and the Heavenly Taste Android app let you order our food for delivery or takeaway. By creating an account or placing an order you agree to these terms, our cancellation & refund policy, our delivery policy and our privacy policy.
1. Your account
- You must be 18 or older to create an account. For anyone younger, a parent or guardian places the order.
- Give your real name and a phone number we can call. The café and the rider use it about your order.
- Keep your password to yourself. Orders placed from your account are treated as yours.
- We may suspend an account that places fake orders, repeatedly refuses deliveries, or abuses our staff or riders.
2. Menu and prices
- Prices are in Indian rupees and already include GST. The full amount you pay, including any delivery charge, is shown before you place your order.
- Photos show how a dish is usually served. Yours may look a little different.
- Dishes can sell out. If something you ordered isn't available, we call you to swap it or take it off the order, and refund the difference.
- If a price on the site is wrong, we call you before we start cooking. You can then go ahead at the correct price or cancel for a full refund.
3. Placing an order
- Placing an order is a request to buy. It becomes a confirmed order when the café accepts it, and your order page then shows that your food is being made.
- If the café doesn't accept your order within 30 minutes, it is cancelled automatically and anything you paid is refunded in full.
- We can decline an order, for example when the kitchen is full or the address is outside our delivery area. You then get a full refund.
4. Paying
You can pay:
- by UPI to the café's UPI ID, then entering the payment reference on your order page;
- in cash on delivery, or at the counter when you collect.
An order counts as paid once the money reaches us. When you tell us you have paid by UPI, the café checks it against its bank account.
5. Cancellations, refunds and delivery
When you can cancel, how refunds work and how long they take are set out in our cancellation & refund policy. Where we deliver, when, and what happens if we can't reach you are in our delivery policy.
6. Food, allergies and safety
- Vegetarian and non-vegetarian dishes are marked on the menu.
- Our kitchen uses common allergens, including milk, eggs, wheat (gluten), nuts and soy. We can't promise that any dish is free of traces. If you have an allergy, call us before you order.
- Eat hot food soon after it arrives, and keep cream cakes in a fridge. We aren't responsible for food that is kept too long or stored badly after it reaches you.
7. Reviews
- You can only review a dish you have ordered. Your first name is shown with your review.
- Keep reviews honest and about our food and service. We remove reviews that are abusive or false, or that contain someone's personal details. We don't remove a review just because it is negative.
- By posting a review you allow us to show it on our website and app.
8. Offers and coupons
Each coupon's conditions are shown when you apply it. Coupons have no cash value, can't be exchanged, and can be withdrawn at any time. An order already placed with a valid coupon keeps its discount.
9. Using the site fairly
Don't place fake orders, try to get into other people's accounts or our systems, copy the site with automated tools, or use it for anything unlawful.
10. Our name and content
The Heavenly Taste name, logo, photos and text on this site belong to us. Please don't reuse them without our permission.
11. Our responsibility
- We are responsible for preparing your food safely and delivering what you ordered. Nothing in these terms takes away your rights under the Consumer Protection Act, 2019 or any other law.
- We aren't responsible for delays or failures caused by events outside our control, such as heavy rain, floods, road closures, strikes, power cuts or internet outages.
- Where the law allows, our liability for an order is limited to the amount you paid for it. This limit doesn't apply where the law doesn't allow one, such as harm caused by our negligence.
12. Complaints
Grievance Officer: the partner in charge of complaints, Heavenly Taste Bakery & Restaurant.
- In person or by post: Heavenly Taste Bakery & Restaurant, Opposite ZPHS School, Rambilli, Anakapalli district, Andhra Pradesh 531061
We acknowledge every complaint within 48 hours and resolve it within one month.
If you aren't satisfied with our answer, you can contact the National Consumer Helpline on 1915, or file a complaint with the consumer commission online at e-Daakhil.
13. Law and disputes
These terms are governed by the laws of India. Disputes go to the courts with jurisdiction over Rambilli, Andhra Pradesh. This doesn't affect your right to go to a consumer commission.
14. Changes to these terms
We may update these terms. The date at the top shows the latest version, and the version in force when you place an order applies to that order.