Delivery policy
1. Where we deliver
- We deliver within 20 km of the café in Rambilli, using our own riders. We check your address's map location before you order, so you know straight away whether we can reach you.
- Outside that area you can still order for takeaway.
- We don't ship food by courier or post.
2. When we deliver
- We deliver during our opening hours, 8 am – 11 pm. Hours can change on festival days.
- If you order while we're closed, nobody can accept your order. It is cancelled automatically after 30 minutes and anything you paid is refunded in full.
3. What it costs
Delivery is free. Any delivery charge is shown in your cart before you place your order.
4. How long it takes
- Once the café accepts your order, your order page shows when the food will be ready and roughly when it will reach you. When the rider is on the way, it also shows how far away they are.
- These times are estimates. Rain, traffic and busy hours can cause delays.
5. Receiving your order
- Every delivery order gets a 4-digit code on your order page. Give it to the rider only once you have your food in hand. The rider needs it to complete the delivery.
- Please check your order when it arrives. If something is wrong or missing, follow our refund policy.
6. If we can't reach you
- The rider calls the phone number on your account. Please keep it switched on.
- If we can't hand the order over within 15 minutes of the rider arriving, the rider takes it back to the café, and you can collect it there the same day.
- Because the food was made for you, we can't refund an order that couldn't be handed over because nobody was reachable at the address.
- Make sure your address and map location are correct. To change them after ordering, call us before the rider leaves:
- In person or by post: Heavenly Taste Bakery & Restaurant, Opposite ZPHS School, Rambilli, Anakapalli district, Andhra Pradesh 531061
7. Takeaway
Choose Takeaway at checkout and collect your order from our counter. Your order page shows when it will be ready. Tell the counter your order number when you arrive.