Cancellation & refund policy

Last updated 14 November 2026

At a glance

• Before the café accepts your order: call us to cancel and you get a full refund. If nobody accepts it within 30 minutes, it is cancelled and refunded automatically.
• After the café accepts it: the kitchen has started on it, so it can usually no longer be cancelled.
• If we cancel: you always get a full refund.
• Something wrong with your food: tell us within 2 hours and we replace it or refund it.

1. Cancelling your order

Orders can't be cancelled from the website or app. To cancel, call the café:

• In person or by post: Heavenly Taste Bakery & Restaurant, Opposite ZPHS School, Rambilli, Anakapalli district, Andhra Pradesh 531061

• If the café hasn't accepted your order yet, we cancel it and refund everything you paid.
• Once the café has accepted it, we cancel and refund in full only if cooking hasn't started. After that, we can't cancel or refund, because the food has been made for you and can't be sold to anyone else.
• Personalised items, such as a cake with a name written on it, can't be cancelled once the café has accepted the order.
• We never charge a cancellation fee.

2. When we cancel

We cancel and refund the full amount, including any delivery charge, if:

• nobody at the café accepts your order within 30 minutes;
• a dish has sold out and you don't want a replacement;
• the kitchen is closed or too busy to take the order;
• we can't deliver it for a reason on our side.

3. Wrong, missing or poor-quality food

• Tell us within 2 hours of delivery or pickup. A photo helps, and please keep the packaging.
• We replace the item or refund it. If the whole order went wrong, we refund the whole order.
• Food can't be returned, for hygiene reasons.

4. How refunds are paid

• Paid by UPI to the café: we send it back by UPI to the account it came from, within 2 working days.
• Paid in cash: refunded in cash at the café, or by UPI if you prefer, within 2 working days.
• We refund the amount you actually paid. Coupon discounts aren't paid out as cash.
• We don't deduct any fee from a refund.

5. Haven't received a refund?

Contact us with your order number. If you're still not satisfied, write to our Grievance Officer:

Grievance Officer: the partner in charge of complaints, Heavenly Taste Bakery & Restaurant.

• In person or by post: Heavenly Taste Bakery & Restaurant, Opposite ZPHS School, Rambilli, Anakapalli district, Andhra Pradesh 531061

We acknowledge every complaint within 48 hours and resolve it within one month.

You can also raise it with your bank or payment app. If you do, please tell us so we can help settle it quickly.